The help desk ticketing system is the primary area to open a ticket with a technical issue you may be facing. This can be done by emailing the issue firstname.lastname@example.org and a ticket will automatically be created, which will then be followed up by support personnel. A ticket can also be opened directly by visiting helpdesk.ncu.edu.jm.
Live support is also available during specific periods during weekdays and on weekends. Visit aeorion.ncu.edu.jm to access the Live support area. If an agent is not available, you can send a ticket with the issue.